Revenue Cycle Management Transformation Manager

The RCM Transformation Manager plays a critical role in advancing BMCHS's Revenue Cycle Management (RCM) transformation program by providing dedicated analytical and coordination support across the revenue cycle. Reporting to the Senior Director of Finance Transformation, with a dotted-line relationship to the Executive Director of Revenue Cycle Transformation, this role partners closely with stakeholders across front, middle, and back office RCM functions—including coding, charge capture/charge integrity, hospital and professional billing, cash posting, denials management, and accounts receivable follow-up to drive process improvement and operational excellence.

The RCM Transformation Manager conducts current-state diagnostics, performs defined analyses, and develops process documentation that supports data-driven redesign decisions across the revenue cycle. This role builds internal analytical capacity that strengthens institutional knowledge and continuity, ensuring transformation work is sustained by dedicated BMCHS resources. Through timely, accurate analytical support, the RCM Transformation Manager helps the program advance toward its cost-to-collect and net revenue targets, contributing directly to the organization's financial performance and long-term operational sustainability.

Position
:
Revenue Cycle Management Transformation Manager

Department
:
Finance Administration

Schedule
:
Full Time

• Support current-state RCM diagnostics. Gathers, validates, and analyzes RCM operational and financial data (e.g., cost-to-collect, denial rates, AR aging, cash posting timeliness) to support the consulting team's current-state assessment of assigned back- and middle-office functions.
• Support future-state process design. Documents current-state process workflows and supports the design of future-state processes and role definitions for assigned RCM functions, under the direction of the Senior Manager and consulting leads.
• Execute assigned workstream tasks. Executes assigned tasks within RCM transformation work streams, including data pulls, process walkthroughs, and stakeholder interviews.
• Maintain supporting financial tracking. Maintains supporting financial models and benefit-tracking schedules that roll up into the program's cost-to-collect and net revenue business case.
• Support vendor and technology evaluation. Compiles comparative data supporting the evaluation of managed-services, outsourcing, and automation/AI options for in-scope back- and middle-office RCM functions.
• Coordinate stakeholder working sessions. Coordinates working sessions with RCM operations stakeholders on assigned work streams, prepares supporting meeting materials, and documents and tracks resulting action items.
• Prepare leadership status materials. Prepares status updates and supporting materials for leadership and governance reviews.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Disclaimer:
Percentages are approximations used for job evaluation purposes. Actual time spent on specific duties may fluctuate based on operational needs and department priorities

• Bachelor's degree in finance, accounting, healthcare administration, or a related field; and 5+ years of experience in revenue cycle operations, healthcare finance, or healthcare-focused strategy consulting, including hands-on experience in one or more back- and middle-office RCM functions (e.g., coding, billing, denials management, cash posting, or AR follow-up)
• Or…