Senior Director,Head of Commercial Operations and Analytics Job Phoenix area,Arizona USA,Business

Accountabilities:

- Commercial operations strategy and launch readiness:
Develop and execute the overall commercial operations strategy, implementation roadmap, and launch-readiness plan, defining milestones, dependencies, risks, and clear accountabilities. Establish scalable processes, governance frameworks, and decision-support capabilities for pre-launch, launch, and post-launch activities.
- Commercial data and analytics:
Build and oversee the commercial data ecosystem, including data acquisition, integration, storage, reporting, and business intelligence. Define data architecture and integration strategies across specialty pharmacies, distributors, patient hubs, patient services, claims, customer databases, and other relevant sources.
- Business intelligence and performance reporting:
Develop dashboards, scorecards, forecasting models, and analytical frameworks that support launch readiness, field execution, patient access visibility, and strategic decision-making. Translate complex data into clear, actionable insights for executive leadership and cross-functional stakeholders.
- Sales operations and field enablement:
Implement and manage CRM platforms, including system configuration, data standards, customer targeting, segmentation, call planning, activity reporting, and field performance dashboards.
- Field force strategy and effectiveness:
Lead field force sizing, territory design and alignment, roster management, quota setting, and incentive compensation planning in collaboration with Sales, Human Resources, Finance, Legal, and Compliance teams.
- Launch execution and organizational support:
Coordinate operational aspects of field onboarding, training, internal communications, and commercial launch activities. Establish business review processes that help leadership identify execution gaps and optimize resource allocation.
- Data governance and compliance:
Establish data governance frameworks, master data management practices, quality controls, access permissions, and documentation standards. Develop SOPs, work instructions, business rules, and controls governing commercial and patient-level data.
- Commercial systems management:
Ensure commercial technology platforms and reporting processes remain reliable, scalable, appropriately validated, and compliant with applicable privacy, security, legal, and regulatory requirements.
- Continuous improvement:
Lead issue resolution, root-cause analysis, corrective actions, and ongoing improvements across commercial systems, data processes, and operational workflows.
- Vendor and partner management:
Oversee vendor selection, RFP processes, contracting, implementation, budget management, service-level agreements, and ongoing performance reviews. Ensure external partners deliver high-quality services, reliable data, and measurable business outcomes.
- Team leadership and development:
Build and lead a high-performing commercial operations and analytics team as organizational needs evolve, including recruitment, workforce planning, onboarding, coaching, professional development, and performance management.
- Executive and cross-functional collaboration:
Partner with senior leadership and multiple business functions to communicate strategic insights, provide recommendations, resolve operational challenges, and maintain disciplined execution across the commercial organization.

Requirements:

- Education:

Bachelor's degree required in a relevant discipline. An advanced degree in analytics, data science, engineering, business, finance, or a related field is preferred.
- Professional experience:
At least 10 years of progressive experience in commercial operations, sales operations, analytics, forecasting, or related functions within the biotechnology or…

Senior Director, Head of Commercial Operations and Analytics