Program Monitor

We’re Hiring!

PROGRAM MONITOR

ARIZONA DEPARTMENT OF ECONOMIC SECURITY
Division of Developmental Disabilities
4000 North Central Avenue, Phoenix, Arizona 85012

www.azdes.gov

Salary: $43,000.00 - $49,000.00

Requisition Closing Date:
September 28, 2026

Make an Impact with DES

Are you passionate about driving change and empowering communities? DES is seeking compassionate, organized, and solution-focused professionals to serve as a Program Monitor In this role, you will be working directly with Subcontracted Qualified Vendors who provide services to DDD Eligible Members. You will be ensuring programmatic and contractual compliance to the current laws, rules, and contracts required to provide services.

If you are passionate about helping others, building relationships, and making a difference in your community, DES encourages you to apply.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or a close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. (This is required language for all job postings within this Business Area).

At DES, your work matters. You will join a mission-driven organization dedicated to strengthening individuals, families, and communities across Arizona. DES values collaboration, inclusion, customer service, and continuous improvement while providing opportunities for professional growth and meaningful public service.

As part of our award-winning team, you’ll enjoy:
A culture of collaboration, innovation, and impact.
Robust benefit package.
Career development opportunities to help you grow.

• On-Site Compliance & Safety Monitoring:
  Conduct comprehensive statewide field evaluations to Monitor/audit community and residential facilities, program files, and operations against mandatory statutory and health-safety standards.

• Statewide Travel & Field Inspections:
  Travel extensively across local and statewide service settings to perform on-site program reviews and prospective vendor readiness evaluations.

• Compliance Reporting & Remediation Planning:
  Synthesize complex data to author formal technical monitoring/auditing reports and make referrals for mandatory Corrective Action Plan (CAP) requests for systemic non-compliance.

• Corrective Action Follow-Up & Verification:
  Execute targeted follow-up inspections to monitor/audit provider remediation progress and verify full implementation of required CAPs.

• Technical Assistance & Stakeholder Training:
  Deliver structured technical guidance to external Qualified Vendors.

• Pre-Evaluation Planning & Risk Analysis:
  Evaluate historical review data, records, and incident files to pre-plan targeted, risk-informed monitoring/auditing plans.

• New Program Readiness Reviews:
  Assess prospective Qualified Vendors before operational launch to ensure full adherence to divisional readiness standards.

• Emergency Response & Crisis Monitoring:
  Deploy on short notice to conduct unannounced on-site reviews of potential immediate sanitation, safety, and health risks that need to be resolved.

• Writing:
  Draft concise technical monitoring/auditing reports, formal non-compliance findings, and official remediation directives.

• Active Listening:
  Gather critical operational context during vendor and member interviews, stakeholder engagements, and facility reviews.

• Critical Thinking:
  Evaluate multi-faceted facility operations against state regulations to isolate underlying programmatic risks.

• Oral Communication:
  Present technical monitoring/auditing findings, facilitate meetings and reviews , and deliver instructional technical assistance that is accurate to the specific program effectively.

• Reading Comprehension:
  Interpret statutes, complex developmental disability administrative rules, contractual terms, and Person Centered Service Plans (PCSP’s).

• Service Orientation:
  Drive continuous quality improvement to protect vulnerable populations receiving services through The Division on Developmental Disabilities.

We recognize that skills may be gained through professional experience, education, military service, volunteer work, caregiving, community involvement, or transferable experiences.

• Compliance Management:
  Apply…