Implementation Manager, Enterprise

For our client, we are seeking a Implementation Manager, Enterprise to join the team of a leader in the Information Technology space. This role will guide complex enterprise implementations from handoff through go-live, ensuring programs are delivered with clarity, structure, and strong stakeholder alignment. The position is focused on translating operational needs into executable delivery plans while keeping timelines, risks, and dependencies visible.

You will partner closely with senior stakeholders, technical teams, and customer leadership to move programs forward in a public safety environment. The role also leverages AI-enabled tools to improve delivery efficiency and preparation.

Location:

Remote

Compensation: $100,000+ annually

• Own end-to-end delivery of enterprise programs from sales transition to go-live
• Build and maintain detailed program plans in Rocketlane
• Sequence go-live events based on agency readiness and resolve stalled programs
• Publish weekly program status updates on schedule health and risks
  
  Manage change control and validate sales transition before kickoff
• Lead engagements with diverse stakeholder groups, including command staff and IT
• Use AI tools to streamline routine delivery tasks and enhance program preparation

• 7+ years of customer-facing implementation or program management experience in a SaaS environment
• Strong knowledge of public safety, particularly fire service operations and EMS
• Proven leadership of large, cross-functional stakeholder groups
• Formal project management skills, including risk tracking and status reporting
• Experience using AI tools in program management workflows
• Ability to translate operational requirements into software delivery scope
• Excellent communication skills for engaging with senior stakeholders

• Remote work flexibility within the US
• Opportunity to work on complex, impactful projects in public safety
• Engagement with high-level stakeholders and executive sponsors
• Access to advanced AI tools to enhance delivery efficiency
• Professional development opportunities in project management and public safety

Our client is an equal opportunity employer.