Client Service Associate - Bilingual English/Spanish; Class
Listed on 2025-12-02
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
Join to apply for the Client Service Associate - Bilingual English/Spanish (Class of 2026) role at Guidepoint
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Overview:
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Overview:
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Play a vital role in Guidepoint’s success.
As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,750,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth:
Check out our Client Service Career Trajectory.
- Work with Project Managers to develop strategies for satisfying each client project request
- Utilize Linked In, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
- Identify the best leads and invite them to join our network to participate in consultations with our clients
- Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients
- Bachelor’s degree, with strong academic track record
- Previous internship/volunteering/extracurriculars
- Work authorization required
- Desire to work in a sourcing/lead generation type of role
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
What We Offer :
The annual base salary for this position is $55,000. Additionally, this position is eligible for a yearly bonus of up to $4,000 based on performance.
You will also be eligible for the following benefits:
- 15 PTO Days, 10 legal holidays, and sick days
- Comprehensive Medical, dental, and vision plans
- Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
- Commuter benefits and a corporate discounts
- Development opportunities through the Linked In Learning platform
- Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office
- Year-round corporate athletic league
- Casual work environment, team building, and other social events
- Meet your Guidepoint Recruiter!
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Hiring Manger Interview
- Mock Assessment (Role Dependent)
- Complete a simulated client request and gain more insight into the role
- Interview Process Outcome
Guidepoint is a leading…
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