Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Full Time in Phoenix - AZ

• Hiring bonus
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

I opened my agency in 2003, and today we’re a strong, growing team of 11. Before opening the agency, I began my career in State Farm’s Claims Department, which gave me a deep understanding of the industry and a strong foundation for serving customers. I’m a proud graduate of the University of Utah and a dog lover — my two pups are an important part of my life and often part of the team culture, too.

Community involvement is at the heart of what we do. We’re passionate about giving back and staying connected to the people we serve, whether through local events, volunteer work, or partnerships with organizations that make a difference. Our office is dog-friendly and casual, with regular team lunches and collaborative meetings that bring our two locations together. It’s a space where people feel supported, valued, and part of something bigger.

We prioritize a positive, team‑focused environment where everyone’s contributions matter and where there’s always room to learn and grow.

As a Customer Relations Representative - State Farm Agent Team Member with Derrick Spencer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation $60,000.00 - $80,000.00 per year

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State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none