EverPro - Customer Success Manager; Hybrid, Phoenix AZ

Position: EverPro - Customer Success Manager (Hybrid, Phoenix AZ)
Ever Pro - Customer Success Manager (Hybrid, Phoenix AZ) page is loaded## Ever Pro - Customer Success Manager (Hybrid, Phoenix AZ) locations:
Phoenix, Arizona:
Remote (Arizona) posted on:
Posted 2 Days Agojob requisition :
R-105765

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

Learn more  are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

As a Customer Success Manager (CSM) at Zyra Talk, you’ll be the trusted advisor and primary point of contact for our most valued customers. You’ll guide them through onboarding, ensure successful product adoption, and drive measurable outcomes that lead to retention and growth. Your mission: help customers get the most out of Zyra Talk’s products while identifying opportunities for expansion and long-term partnership.
** What You’ll Do
*** Develop and execute tailored customer success plans to drive product adoption, retention, and account growth.
* Partner with new customers during onboarding to ensure a smooth and successful launch.
* Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas.
* Provide consultative support, insights, and best practices to help customers maximize the value of Zyra Talk’s platform.
* Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions.
* Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers.
* Contribute to the ongoing evolution of Zyra Talk’s customer success strategy, tools, and playbooks.
** Job requirements
*** 2–4 years of experience in Customer Success, Account Management, or related SaaS roles.
* Strong communication, relationship management, and problem-solving skills.
* A proactive, consultative approach with a passion for helping customers succeed.
* Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously.
* Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus.
** Why Zyra Talk
*** Join a fast-growing AI company transforming customer communication for home service businesses.
* Work with a collaborative, forward-thinking team passionate about technology and results.
* Be part of an AI product that customers use every single day to operate and grow their business.
* Build with a company that values speed, ownership, and innovation.
* Work in an environment where your ideas actually influence the product and the customer experience.
* Help shape the future of AI in the home-services industry by contributing directly to product evolution.
* Work alongside smart, driven teammates who move fast and support each other.
* Take ownership of meaningful projects that push the boundaries of what AI can do in real-world workflows.
** Where:
** The Ever Commerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones.
** This role is open to candidates located anywhere in the Phoenix area.
** Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
** Benefits and Perks**:
* Flexibility to work where/how you want within your…