Onboarding Specialist - Healthcare and Entire Family

Onboarding Specialist - $0 Healthcare for You and Your Entire Family

Healthcare shouldn’t be something you worry about when it comes to taking care of your family.

That’s why when you join our team,
your healthcare costs $0 out of your paycheck —and the same is true for your spouse and children.

No monthly premiums.
No deductibles.
No surprise medical bills.

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here.

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

New Client Onboarding Associate exists to ensure new clients are successfully onboarded to Redirect Health so they understand how our model works, feel confident from day one, and are set up for long-term success.

In this role, you will:

• Serve new clients, brokers, and internal Customer Success and care teams
• Be responsible for on-time, high-quality onboarding completion and strong initial client relationships
• Directly impact how smoothly clients transition into Redirect Health and how well employees and families adopt and use their healthcare benefits

This is a hands-on role for someone who:

• Enjoys project management, client communication, and problem-solving
• Takes ownership and follows through
• Wants their work to have real-world impact

In this role, you will:

• Own:
  End-to-end onboarding projects for new clients, including timelines, tasks, communication, and completion
• Support:
  Clients and members by educating them on how Redirect Health works and how to navigate their benefits
• Collaborate with:
  Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams
• Improve:
  Onboarding efficiency, enrollment outcomes, and the overall new client experience
• Advocate for:
  New clients and their employees by representing their needs and feedback across Redirect Health teams

A strong performer in this role is known for:

• Running onboarding projects that are on-time, organized, and clear
• Communicating proactively and building trust with clients and brokers
• Consistently delivering smooth transitions from onboarding to ongoing client success

Success in this role is measured by:

• On-time completion of onboarding projects
• Maximized employee and dependent enrollment during onboarding
• Client satisfaction among key client and broker stakeholders
• Member satisfaction, measured through NPS and issue resolution outcomes

We’re looking for someone who:

• Brings relevant experience in customer service, professional services and/or customer onboarding (+5 years)
• Brings experience in account management or client success (+2 years)
• Communicates clearly and with empathy (strong verbal and written communication skills)
• Enjoys simplifying complex problems (proven analytical and project management skills)
• Works well across teams and roles (friendly, self-motivated team player who thrives on supporting others)
• Cares deeply about helping people (passion for healthcare and client service, self-starter with a results-oriented mindset)

Healthcare experience, licensing, or certifications:
Preferred (Health Insurance License preferred)

Education:

High…