E-Commerce Social Media & Support Coordinator

RVP Supply LLC

TELEVISION | $2,500.00 - $5,000.00

HYBRID | Full time

We are looking for a Social Media & Customer Support Specialist to help manage our social platforms, engage with our community, and provide timely, professional customer support. This role is ideal for someone who understands social-first e-commerce, has strong communication skills, and can keep up

• Manage and respond to comments, DMs, and messages across social platforms
• Handle customer service inquiries related to orders, shipping, product questions, and basic troubleshooting
• Maintain a professional, direct, and brand-consistent tone in all communication
• Assist with posting and scheduling social content (Tik Tok, Instagram, etc.)
• Monitor conversations and flag issues that need escalation
• Help keep response times fast and customer satisfaction high

• Someone experienced with social media + customer interaction
• Familiar with Tik Tok Shop, Instagram, or e-commerce brands
• Organized, reliable, and comfortable handling multiple conversations at once
• Able to follow clear guidelines but also think independently
• Strong written communication skills (English)