E-Commerce Social Media & Support Coordinator
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2025-12-30
Listing for:
Createensemble
Full Time, Seasonal/Temporary
position Listed on 2025-12-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, Ecommerce, HelpDesk/Support -
IT/Tech
Technical Support, Ecommerce, HelpDesk/Support
Job Description & How to Apply Below
RVP Supply LLC
TELEVISION | $2,500.00 - $5,000.00
HYBRID | Full time
Job SummaryWe are looking for a Social Media & Customer Support Specialist to help manage our social platforms, engage with our community, and provide timely, professional customer support. This role is ideal for someone who understands social-first e-commerce, has strong communication skills, and can keep up
Job Responsibility- Manage and respond to comments, DMs, and messages across social platforms
- Handle customer service inquiries related to orders, shipping, product questions, and basic troubleshooting
- Maintain a professional, direct, and brand-consistent tone in all communication
- Assist with posting and scheduling social content (Tik Tok, Instagram, etc.)
- Monitor conversations and flag issues that need escalation
- Help keep response times fast and customer satisfaction high
- Someone experienced with social media + customer interaction
- Familiar with Tik Tok Shop, Instagram, or e-commerce brands
- Organized, reliable, and comfortable handling multiple conversations at once
- Able to follow clear guidelines but also think independently
- Strong written communication skills (English)
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