Claim Center Operations Representative

At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service.

Join Chubb for a rewarding career where our core values—excellence, integrity, and respect—guide every decision. Be part of a dynamic team dedicated to protecting what matters most and making a positive impact for our clients and communities. Together, we shape a safer, more secure world.

Locations:
This position requires in-office presence. We are seeking candidates in Phoenix, AZ and O’Fallon, MO.

Overview:
As a Claim Center Representative in Operations, you will join a diverse team responsible for providing back-office support to NA Claims and contributing to the delivery of an exceptional client experience. The primary responsibilities include claim file maintenance, processing payments and financial transactions, managing forms and correspondence, and claim reporting within a fast-paced, deadline-driven environment.

Job Responsibilities:

• Process assigned work according to defined workflows and guidelines to deliver quality results and internal customer service.
• Balance quality and productivity expectations within a high-volume, transactional environment to meet business and customer service demands.
• Ensure all activities are documented completely and accurately.
• Recognize, prioritize, and escalate priority requests according to established guidelines.
• Create and maintain accurate productivity logs to track department results.
• Communicate effectively with business partners to meet customer requirements.

Key Qualifications:

• Excellent written and verbal communication skills.
• Strong attention to detail, with a focus on delivering high-quality results.
• Ability to manage a high volume of work in a fast-paced, deadline-driven environment.
• Proven desk and time management skills, with the ability to multitask and prioritize effectively.
• Ability to follow established workflows and assess information to make sound decisions.
• Basic computer proficiency, including knowledge of Microsoft Word and Excel.

Education & Experience:

• High school diploma required.
• 1–3 years of relevant customer service experience.
• Prior insurance and/or customer service experience is a plus.

Company Benefits Highlights:

At Chubb, we offer best-in-class benefits to support your physical, emotional, and financial well-being. We foster a collaborative and inclusive culture, with the flexibility to support our employees’ needs. Our comprehensive benefits package includes:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage starting on your first day
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off (PTO)
• 10 paid holidays each year
• Up to 9% 401(k) contribution from Chubb
• Tuition and education reimbursement to support lifelong learning
• Professional training and development programs
• Employee Stock Purchase Plan

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

• Job Identification 28570
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Support
• Business Unit United States
• Legal Employer ACE American Insurance Company