Dual Enrollment Coordinator

Dual Enrollment Coordinator – Grand Canyon University is seeking a new Dual Enrollment Coordinator. This position will assist in overseeing the daily operations of the dual enrollment function. The dual enrollment function supports high school students who participate in GCU’s dual enrollment program by handling application and admissions processes and providing support for online classroom issues. The role also oversees part‑time student workers serving as Dual Enrollment Counselors who work flexible schedules during the week.

• Establish operational and administrative processes to enable the function to provide excellent service and support to the growing dual enrollment student population.
• Travel within local territory to assist with admissions applications/processes for students and faculty (10% travel required).
• Develop and analyze metrics that reflect operational activity, e.g., number of contacts, hours of phone contact, etc.; provide trend data and recommendations to management.
• Coach the dual enrollment team both as a team and individually to enhance and develop customer service and counseling skills.
• Reconcile and execute monthly billings to lateral representatives in partnering institutions.
• Provide weekly reporting and projections to management.
• Work closely with cross‑functional and support departments to update student records and resolve student issues.
• Adhere to all University and/or Department of Education policies, procedures and compliance guidelines.

Supervise a team of part‑time student workers performing in the role of Dual Enrollment Counselors.

• Superior customer service skills and ability to represent the GCU brand in a highly professional manner.
• Self‑direction and intrinsic passion for student success and employee development.
• Ability to comprehend facts and relay information to students and employees.
• Ability to work in a high‑volume, fast‑paced work environment with constant student contact on a daily basis.
• Excellent planning, organizational, multi‑tasking, case‑management, and follow‑up skills.
• Good attention to detail.
• Provide a positive example to students by supporting the University’s doctrinal statement, ethical position statement and mission of Grand Canyon University.
• Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience and presentation information in a manner that gets others’ attention.
• Ability to prioritize daily activities, manage time effectively and meet deadlines accordingly.
• Strong interpersonal skills with strong constituency building skill.
• Ability to manage multiple tasks and work well with changing priorities and situations.
• Ability to identify potential objections/issues and develop informed responses to potential students/parents to assist with their decision‑making process.
• Ability to analyze potential obstacles/issues and develop recommendations to discuss with manager to meet job expectations.
• Maintains a high familiarity with standard concepts, practices, and procedures of relationship building and quality customer service.
• Exhibits sound and accurate judgment; supports and explains reasons for decisions; understands business implications for decisions.
• Strong proficiency with MS Office suite and comfortable navigating other databases and software; becoming proficient with GCU systems within a short period of time.

• Bachelor’s degree from accredited institution.
• Minimum experience:
  
  2 years as a GCU student worker with progressively responsible experience in a lead role or one year full‑time experience in a high‑volume customer service operation.
• Ability to travel to GCU Dual Enrollment Partner High Schools in Arizona.
• Cannot be delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current and not delinquent on your payments.

• Work is more than 50% sedentary while overseeing and counseling team members and working on a computer.
• Constantly…