Front Desk Agent - Embassy Suites Phoenix Biltmore

Front Desk Agent – Embassy Suites Phoenix Biltmore (Hilton)

“Where First Impressions Become Lasting Memories.”

• Friendly, upbeat personality
• Strong communication & multitasking skills
• Customer service or hotel experience a plus
• Ability to work flexible schedules, including weekends/holidays
• A passion for hospitality and teamwork

• Greet guests and complete the registration process (inputting information, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guests know room location or bell person accompany).
• Assist guests with check‑out (accurate room and service accounting, point‑of‑sale system, handling money, processing credit/debit cards, accepting and recording payments, converting foreign currency, making change and processing gift certificates).
• Demonstrate thorough knowledge of hotel information (room categories, rates, packages, promotions, local area) and answer guest questions.
• Use up‑selling techniques to promote hotel services and facilities and maximize occupancy.
• Respond to guest inquiries, resolve issues promptly and efficiently.
• Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
• Relay messages to guests and update computer systems.
• Perform additional duties assigned by the Front Desk Manager.

• Strong organizational and analytical skills, ability to multi‑task and prioritize.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office Suite.
• Ability to work mornings, nights, weekends and holidays.
• Minimum availability on weekends.
• Self‑directed, motivated, and team‑player.

• Comprehensive health insurance options.
• 401(k) retirement plan with company matching.
• Paid time off.
• Hilton Travel Benefits.

Embassy Suites Phoenix Biltmore

Full‑time

Embassy Suites by Hilton

Guest Services, Operations, Front Office

Entry Level

Full‑time