Bilingual English and Spanish Member Loyalty Representative

Bilingual English and Spanish Member Loyalty Representative

Phoenix, AZ

Oportun (Nasdaq: OPRT) is a mission‑driven fintech that empowers members with affordable credit and financial tools. Since inception, Oportun has provided more than $19.7 billion in responsible credit, saved members over $2.4 billion in interest and fees, and helped members save an average of more than $1,800 annually. Oportun is a Certified Community Development Financial Institution (CDFI) since 2009.

Oportun fosters a diverse, equitable and inclusive culture where every member belongs. Employees share perspectives and work together to deliver affordable credit to underserved communities.

We are seeking qualified candidates with customer service, cashier, sales or hospitality experience for a full‑time Member Loyalty Representative. The role focuses on creating rewarding member experiences, educating members about Oportun’s services, and engaging in community outreach.

• Welcome members warmly and provide quality member service.
• Process all transactions accurately and securely.
• Work independently or as a team to exceed daily lending and servicing goals.
• Engage in outreach activities at least 50% of the time: partner locations, community events, local businesses, flea markets, etc.
• Build relationships with local business owners and educate them about Oportun services.
• Assist with applications at LAAS partner locations, retail sites and community events.
• Maintain a clean and presentable store environment.
• Use computers (approx. 3‑6 hours/day) for administrative and member‑servicing tasks.
• Stand while assisting members; sit for non‑member tasks.
• Travel between outreach sites within a reasonable commuting distance.
• Model Oportun’s Core Values:
  On a Mission, As One, Make it Better, Now.

• Bilingual in English and Spanish.
• Outgoing, sales‑focused and enjoys speaking with people.
• Passionate about helping members, especially through outreach and education.
• Available to work weekends and a rotating schedule (bi‑weekly roster).
• Reliable attendance to support store operations.
• Willing to work outdoors year‑round for outreach.
• Can lift or move objects up to 25 pounds.
• Basic computer skills; comfortable using phones, scanners and iPads.
• Organizational skills for filing documents.

• Medical, Dental, Vision, Flexible Spending Accounts, EAP, Life & Disability insurance
• Paid Time Off
• 16 paid hours of Volunteer Time Off per year
• Employee Assistance Fund, 401(k) retirement savings, Travel Assistance, Paid Training, Growth opportunities, community impact
• Hourly base rate $17.00 – $18.00

Equal Opportunity Employer. Oportun provides employment without regard to race, color, religion, gender, national origin, disability, sexual orientation, veteran status, or any other protected category.

Please note:

No pre‑employment fees will be charged. If you suspect fraud, report to FBI’s Internet Crime Complaint Center (IC3).