Inbound Call Center Specialist

Come Grow With Us

Grand Canyon Education (GCE), a rapidly growing educational services company, partners with Grand Canyon University to support post‑secondary education through technology, operations, and operational support.

Position Summary

We are seeking a full‑time Inbound Call Center Specialist located in Phoenix, AZ to manage toll‑free calls and live chat interactions with students, prospective students, and other stakeholders. The role requires a 40‑hour week, Monday‑Friday, 7:00 a.m. – 6:00 p.m. While remote, occasional in‑person meetings may be required.

• Answer, screen, and route calls from students, prospective students, and staff.
• Enter inquiries into the inquiry management database with high accuracy.
• Conduct live‑chat conversations, providing professional and accurate responses.
• Maintain a positive, friendly, and outgoing demeanor.
• Multi‑task across multiple systems and applications efficiently.
• Communicate effectively to collect, relay, and track information.
• Adhere to schedules, start times, breaks, and lunch to maintain service levels.
• Demonstrate empathy, active listening, and clear concise dialogue.
• Uphold contact‑center quality standards and meet or exceed metrics.
• Perform additional duties as assigned.

• High school diploma or equivalent.
• 1–3 years of customer‑service experience in a call‑center environment.
• Typing speed of 20 wpm while interacting with callers and system tools.
• Basic Microsoft Office skills.
• Strong multitasking and navigation of multiple systems.
• Excellent communication skills for accurate information collection and relay.
• Positive, friendly, and outgoing demeanor.
• Dependable, punctual, and customer‑service oriented.
• Ability to embody Grand Canyon University’s ethical statements and mission.

• Medical, dental, vision, life, and disability insurance.
• Flexible spending accounts and 401(k) savings plan.
• Generous paid time off, 11 paid holidays, and volunteer PTO.
• Education tuition discount for employees, spouses, and dependents.
• Free on‑site gym access.