Customer Support Manager

Job Description

We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction, optimizing support processes, and guiding a high-performing support team. The ideal candidate is organized, solution-focused, and committed to delivering excellence at every customer touchpoint.

• Oversee daily customer support operations to ensure timely and effective service
• Develop and implement support strategies that enhance customer satisfaction
• Monitor performance metrics and identify areas for improvement
• Train, mentor, and guide customer support staff
• Handle escalated inquiries and ensure resolutions align with company standards
• Collaborate with internal teams to improve service workflows and communication
• Maintain accurate records, reports, and documentation

• Strong leadership and organizational abilities
• Excellent written and verbal communication skills
• Problem-solving mindset with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused approach with a professional demeanor
• Proficiency in customer support tools and systems

• Competitive salary ($52,000 – $55,000 annually)
• Growth opportunities within a developing organization
• Supportive and professional work environment
• Skill development and leadership exposure
  
  Stability and long-term career potential