Sr. Counselor

Job Description - Sr. Travel Counselor (180000LA)

Sr. Travel Counselor - 180000LA )

• You delight the Traveler/travel arranger
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.
• You build CWT’s commercial value
• Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
• Remain current on value we provide to each customer.
• Adapt and change as requirements of the business change.
• You strengthen the CWT brand
• Represent the CWT brand in how you work on a day-to-day basis.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that complements the unique travel policy of each client with interaction to make each Traveler/travel arranger feel special.

• Experience in the travel industry in a similar position or in a customer service center
• Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
• Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements
• Excellent communication skills and follow through required to advise clients of those requirements
• Ability to handle multi-cultural sometimes multi-lingual clientele
• English fluent: written and verbal
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Results‑driven
• Adaptable and motivated to learn
• Influence and diplomacy
• Proficiency in technology to research options and to complete process requirements

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