Consumer Representative

® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and guidance to help them find their home. Join us in empowering more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Consumer Experience Representative at ® (Hybrid Remote/In-Office 3 days per week).

Are you a Consumer Experience Representative expert? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who can help consumers of ® | Homes for Sale, Apartments & Houses for Rent through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you.

Join us as our newest Consumer Experience Representative and help change the world of real estate, one home at a time.

• Opportunity for rapid advancement based on performance
• Be instrumental in shaping the customer journey at a leading real estate platform company
• Competitive compensation package with performance-based incentives
• Dynamic, team-oriented culture with excellent training and support for development

• Represent ® | Homes for Sale, Apartments & Houses for Rent in a professional manner, by phone, email and text message communication
• Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond with superior service and resolution
• Work in a collaborative team atmosphere and independently
• Determine the needs of clients through effective problem-solving, listening, and questioning skills
• Connect consumers with real estate professionals to move the business forward, increase operational efficiency, and break records
• Scheduling flexibility is required as some shifts require late evening or weekend hours
• Read and speak English fluently; additional languages are a bonus but not essential (Spanish)

• 2+ years’ experience in a phone-based call center role or equivalent
• Some sales experience or equivalent preferred
• Welcome a challenge and a competitive spirit that drives performance
• Ability to overcome objections with exceptional conflict resolution to generate a positive customer experience while maintaining professionalism with empathy
• Go the extra mile with customer service excellence to ensure customers leave satisfied
• Confident, professional communicator skilled at speaking and building rapport with people of diverse backgrounds through negotiation and persuasion
• Customer-focused with an interest in relationship management
• Adaptable and open to change with a desire to improve
• Self-motivated, ambitious, driven, and goal-oriented
• Reliable attendance; be on time and communicate pre-planned absences with your manager
• Ability to learn new skills and tasks quickly
• Thrive in an open, transparent environment where feedback and coaching are valued
• Collaborative and willing to help others and contribute to team success
• Strong organization, independence, resourcefulness, and diligence
• Ability to collect and input data while speaking with consumers
• Tech-savvy with experience using Email, VOIP, Zoom, Google Hangouts, Excel, etc.
• Stable internet connection to sustain 8-10 hours of use (dialing, video conferencing, and online training)
• Interest in real estate, real estate lead generation, and real estate knowledge

The employee must be able to perform the following essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. ® retains the right to change or assign other duties to this position.

• Context-Based Decision-Making:
  Learn new tasks, remember processes, work requirements, maintain focus, complete tasks independently, make timely decisions, and apply established protocols in a timely manner. Identify and address common issues raised by customers and colleagues.
• Operate/Use Equipment:
  Use…