Consumer Success Representative

® is the No. 1 site trusted by real estate professionals and has been at the forefront of online real estate for over 25 years. We connect buyers, sellers, and renters with trusted insights and expert guidance to help them find their perfect home through a user‑friendly experience.

Our mission is to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

We are looking for a Consumer Success Representative who will blend customer service and sales effectiveness to help our consumers during the early stages of the home buying or selling process. This hybrid remote/in‑office role requires you to be in the office three days a week.

• Opportunity for rapid advancement based on performance
• Be instrumental in shaping the customer journey at a leading real‑estate platform company
• Competitive compensation package with performance‑based incentives
• Dynamic, team‑oriented culture with excellent training and support for development

• Represent ® | Homes for Sale, Apartments & Houses for Rent in a professional manner by phone, email, and text
• Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and provide superior service and resolution
• Work collaboratively and independently within the team atmosphere
• Determine the needs of our clients through effective problem‑solving, listening, and questioning skills
• Make successful connections between consumers and real‑estate professionals to move the business forward, increase operational efficiency, and break records
• Read and speak English fluently; an additional language is a bonus but not essential (Spanish)

• 2 + years’ experience in a phone‑based call center role or equivalent
• Some sales experience or equivalent preferred
• Competitive spirit and drive to win in performance metrics
• Exceptional conflict resolution skills to overcome objections and maintain professionalism with empathy
• Customer‑focused mindset and passion for relationship management
• Comfortable with change and always looking for ways to improve
• Self‑motivated, ambitious, driven, and goal‑oriented
• Strong punctuality with attendance policies in place
• Quick learner of new skills and tasks
• Thrives in an open, transparent environment where feedback is valued
• Non‑fearful of asking for help and supportive of teammates
• Great attitude driven by team collaboration and leadership
• Organized, independent, resourceful, and diligent
• Data‑entry abilities while fielding questions and speaking with consumers
• Tech‑savvy with experience using Email, VOIP, Zoom, Google Hangouts, Excel, etc.
• Reliable internet connection capable of 8–10 hours of use
• Interest in real‑estate, lead generation, and real‑estate knowledge

We balance creativity and innovation on a foundation of in‑person collaboration. Most roles require employees to work three or more days in our offices, creating opportunities for direct interaction and richer culture.

• $21.50 /hour starting pay with commission for a total target annual pay of $56,200 based on performance
• Promotion opportunity within the first 2–3 months to $22.00 /hour with commission for a total target annual pay of $65,000 based on performance and business needs
• $1,000 eligible attendance bonus after 91 days
• High‑motivated team with proven success and a lot of FUN
• Competitive work environment with great culture, rewards, recognition, and events
• Inclusive medical, vision, dental, disability, and life insurance plus flexible and dependent‑care spending accounts
• Investment in career growth and opportunities for massive impact on a revolutionary business model
• Family‑forming benefits
• 13 annual paid company holidays
• Competitive paid time off (PTO)
• 8 hours of paid volunteer time off annually
• Immediate eligibility for company 401(k) plan with company match
• Tuition reimbursement program for degreed and non‑degreed programs
• 1:1 personalized financial planning sessions
• Student debt retirement savings match program
• Free snacks and refreshments in each office location

Hours may vary. We operate from 7 am through…