Customer Success Specialist

Recognized as the No. 1 site trusted by real estate professionals,  has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools,  not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Customer Success Specialist at

(Hybrid Remote/In-Office 3 days per week)

Are you a Customer Success Specialist expert? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of  | Homes for Sale, Apartments & Houses for Rent through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you.

Join us as our newest _Customer Success Specialist_ and help change the world of real estate, one home at a time.

Top Reasons to Apply:

+ Opportunity for rapid advancement based on performance

+ Be instrumental in shaping the customer journey at a leading real estate platform company

+ Competitive compensation package with performance-based incentives

+ Dynamic, team-oriented culture with excellent training and support for development

What you'll do:

+ Represent  | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication

+ Make 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution

+ Work in a collaborative team atmosphere and independently

+ Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills

+ Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records

+ Scheduling flexibility is required as some shifts require late evening or weekend hours

+ Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

What You'll Bring:

+ 2+ years' experience in a phone-based call center role or equivalent

+ Some sales experience or equivalent preferred

+ Welcome a challenge and your competitive spirit drives you to win in performance metrics

+ Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy

+ Go the extra mile with customer service excellence to make sure customers leave with a smile

+ You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion

+ Customer-focused, you value customer engagement and advocacy with an interest in relationship management

+ Welcome change and are always looking for ways to improve

+ Self-motivated, ambitious, driven, and goal-oriented

+ Always on time and only missing work when pre-planned with your manager. Attendance is important to us

+ Find it easy to learn new skills and tasks

+ Thrive in an open transparent environment, where feedback and coaching are seen as gifts

+ Not afraid to ask for help and are quick to offer support when others need it

+ Come to win every day with a great attitude with a focus on team collaboration and team leadership

+ Organized, independent, resourceful, and diligent

+ Ability to collect and input data while fielding questions and speaking with consumers

+ Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc.

+ Sufficient internet connection to sustain 8-10 hours of internet use ( _i.e._ ,dialing the phone, video conferencing, and online training)

+ Interested in real estate, real estate lead generation, and real estate knowledge

The employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employer retains the right to change or assign other duties to this position.

+ Context-Based Decision-Making:
Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and within the required speed or productivity quotas. Ability to integrate information for decision making, problem-solving, and comprehension. Ability to apply established protocols in a timely manner.…