Call Taker

About the Position

The Call Taker answers emergency and non-emergency telephone calls, performing specialized work receiving and relaying messages in a law enforcement communications center. This position differs from the Emergency Dispatcher in that the Call Taker receives calls, while the Emergency Dispatcher dispatches calls to field units using a two-way radio system.

ABOUT THE MARICOPA COUNTY SHERIFF'S OFFICE: Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? The Maricopa County Sheriff s Office (MCSO) invites you to become part of Arizona s leading law enforcement agency. We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel.

We come together as a team to support and provide public safety. We are OneMCSO – become one with us!

Come make a difference! Apply today!

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education

• High school diploma or GED

Experience

• One (1) year of experience in public contact or customer service.

OR

Combined education and experience qualifications

• An equivalent combination of post-secondary education and/or experience may substitute for the minimum qualifications on a year for year basis.

Other requirements:

• Within six (6) months of employment or assignment must train for, functionally test on, and affirm the proficiency of terminal operations to assure compliance with Federal Bureau of Investigation (FBI) CJIS policy and regulations and retest every two (2) years.
• Training with on-the-job:
  Certified Basic Public Safety Telecommunicator, CPR, and FEMA NIMS – IS100, 700 and 800.
• In order to be considered for employment with the Maricopa County Sheriff s Office, successful candidates must not have a revoked or suspended driver s license.
• Prior to hiring, the Sheriff s Office requires that all candidates pass an extensive background review.

Our preferred candidate has

• Dispatch or call taker experience with operation of multi-line telephone system. Experience with computer data entry.
• The ability to type 35 words per minute.

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

The following environments described are representative of how the essential job tasks are currently performed or envisioned. The essential job tasks may be performed in ways other than described on these pages to accommodate a disability or limitation.

Work occurs primarily indoors in a 24x7 operation and requires sitting for long periods of time in a confined area with limited mobility. Tasks require ability to manage high work volumes, time pressures, and high stress levels. Responsibilities require concentration, accuracy, ethical conduct and a professional demeanor.

Work Environment:

• Indoors
• Frequently in a confined area, high noise level
• Rarely outdoors or in temperatures above 90 degrees or below 40 degrees
• Conditions may rarely include stairs or ladders, dim lighting, bright lighting
• Conditions rarely include chemicals/fumes, smoke/dust, wet/damp, exposure to contagious diseases

Physical Environment:

• Sitting, standing, walking
• Speaking, hearing, seeing, reading
• Distinguishing colors
• Bending/kneeling, reaching, twisting
• Crouching, balancing
• Lifting floor to waist twenty (20) pounds
• Carrying a weight of twenty (20) pounds for a distance of 25 feet

Social Environment:

• Constant emergencies, frequent traumatic subject matter
• Constant interruptions, time pressures
• Handling multiple or complicated tasks, frequently changing tasks, unscheduled tasks
• High volume of work
• Accuracy
• Decision making
• Concentration/vigilance
• Working in a team environment in close proximity with others
• Regular overtime/rotating shifts
• Frequent public contact
• Conditions rarely include working in isolation, dangerous environment

Knowledge, Skills, and Abilities
:

Knowledge of:

• Telephone call-handling techniques.
• Structure and content of the English language, including spelling and grammar.
• Local geography and topography.

Skill in:

• Using standard office equipment and software.
• Entering data into computer systems.

Ability to:

• Exercise sound…