Call Center Specialist

Why? At our core, we are a resiliency-building company. Our purpose is tounleash the power of our employees and participants to create a resilient world, one person at a time.

As an innovative, learning and collaborative organization, every position contributes to this purpose and our employees are the heart of who weare. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

If this resonates with you, then read on!

Our Call Center Specialist is the welcoming voice of Resilient Healthand is responsible for answering and routing incoming calls, responding to inquiries, managing complaints, and providing general information to callers.

This position will also verify client insurance/eligibility and schedule initial client visits.

• Answer and route all incoming calls and provide general information to callers.
• Process all incoming emailed or faxed referrals and track all incoming referrals.
• Verify client insurance/eligibility.
• Schedule initial client visits and follow upwith clients as needed.

• High School Diploma or equivalent is required
• Previous experience with administrative, call center, or receptionist functions
• Valid driver's license orstate issued
• Valid CPR/First Aid certifications or ability to obtain within 30 days of hire
• Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire
• Three-year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements

Where You Will be Working:2255 W. Northern Ave., PhoenixAZ 85021

What This Position Pays: $17.50 per hour. Additional pay differential available for bilingual (Spanish) speakers.

• Exceptionally generous PTO (3.5 weeks off yourfirst year and rising in subsequent years)
• 12 paid holidays
• 403(b) with company match
• Short and Long Term Disability
• Life Insurance
• Employee Assistance Program
• Voluntary insurance for critical illness,accident and hospitalization

Resilient Health is an Equal Employment Opportunity employer andis dedicated to the principles of equal employment opportunity. Resilient Health will make reasonable accommodation for qualified individuals with known disabilities and for employees whose work requirements interfere with areligious belief.