Customer Service Representative​/On-Site

Customer Service Representative / On-Site

Customer Service Representative /On-Site / Phoenix, AZ Pay Rate: $16.40/Hr + SoAZ Great Benefits M–F, 8–5 100% Onsite / Temp-to-Hire Local Candidates Only:
Must specify current location on resume

About the Role Provide records and administrative support to injured workers and authorized representatives, including attorneys, paralegals, insurance carriers, and third-party administrators.

Duties/Responsibilities
• Assist authorized individuals with reviewing or printing claim files.
• Process records requests by verifying requestors are interested parties and authorized to access records.
• Research claim records using databases, microfiche, and/or microfilm.
• Date-stamp incoming mail and distribute it to the appropriate division or department.
• Prepare invoices with claim details, recipient information, and payment amounts.
• Collect invoice payments and follow up on outstanding payments by sending invoices with payment-request letters.
• Update the Claims Division database.
• Participate in the Arizona Management System (AMS) and daily Huddle board; attend staff meetings.

Required Qualifications
• High school education.
• Computer skills, including Google Workspace and Google Sheets .
• Call center experience.

Why Apply? 98% retention rate, collaborative office, comprehensive training and support. Excellent benefits for conversion to permanent employment. Apply now as opportunity goes quickly!