Member Services Advocate

Member Services Advocate

Scottsdale, AZ | Hybrid (3 Days Onsite / 2 Days Remote)

Direct Hire | Full-Time

Start Date:

November 9, 2026

Make an Impact While Building a Long-Term Career

Are you passionate about helping people and creating exceptional customer experiences? Join a growing organization known for delivering concierge-level service and supporting customers through some of life's most important moments.

We're seeking customer-focused professionals who enjoy problem-solving, building relationships, and making a meaningful impact every day.

Member Services Advocate

Job Description:

As a Member Services Advocate, you'll serve as a trusted point of contact for members, providing guidance through service requests and claims intake while delivering empathetic, high-quality support.

Responsibilities include:

+ Delivering exceptional customer service via phone, email, and other communication channels

+ Building strong relationships through empathy, active listening, and professionalism

+ Assisting members with service inquiries, requests, and claims intake

+ Accurately documenting customer interactions and resolutions

+ Navigating multiple systems and applications in a fast-paced environment

+ Identifying solutions while creating a positive member experience

Member Services Advocate Training

Schedule:

Monday-Friday, 7:00 AM - 4:00 PM

Member Services Advocate Post-Training

Schedule:

May be as late as 10:00 AM - 7:00 PM

Member Services Advocate

Required Experience:

+ Strong customer service experience

+ Excellent communication and interpersonal skills

+ Ability to multitask and navigate multiple systems simultaneously

+ Comfort handling phone-based customer interactions throughout the day

+ Strong problem-solving and active listening skills

+ Proficiency with Microsoft Office and computer applications

Highly Transferable Backgrounds Include:

+ Call Center

+ Banking & Financial Services

+ Hospitality

+ Retail

+ Healthcare Administration

+ Insurance

+ Education

+ Other customer-facing service industries

Insurance or claims experience is a plus, but not required.

Why Join?

+ Direct-hire opportunity with long-term stability

+ Comprehensive paid training program

+ Hybrid work schedule

+ Strong career growth and advancement opportunities

+ Collaborative and supportive team environment

+ Opportunity to positively impact customers every day

Whether you're coming from hospitality, retail, banking, healthcare, or another service-focused industry, this role offers an excellent opportunity to grow your career while making a meaningful difference.

Interested? Apply today to learn more about this exciting opportunity in Scottsdale, AZ.

Job Type & Location

This is a Permanent position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Final date to receive applications

This position is anticipated to close on Oct 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status,…