Customer Service Representative

Customer Service Representative

Phoenix, AZ | Onsite

+ $19.50/hr

+ $20.50/hr (bilingual differential)

Are you an experienced customer service professional looking to build a long-term career with a growing company? We are seeking Customer Service Representatives to join a fast-paced contact center supporting homeowners with mortgage-related questions and account needs.

This role offers outstanding career growth, leadership development opportunities, and a clear path for advancement.

What You'll Do

+ Handle a high volume of inbound customer calls regarding mortgage payments, escrow accounts, payoff requests, and general account servicing.

+ Assist customers with website navigation and account-related inquiries.

+ Make outbound reminder calls regarding upcoming mortgage payments (not a collections-focused role).

+ Provide exceptional customer service while maintaining professionalism and empathy in every interaction.

+ Refer eligible customers to internal departments for additional home financing opportunities.

+ Accurately document customer interactions and account activity.

+ Follow established escalation procedures and route calls to appropriate departments when necessary.

+ Meet quality, productivity, and customer satisfaction metrics.

Required Qualifications

+ 2+ years of recent call center or contact center experience.

+ Experience handling high-volume inbound and outbound calls.

+ Strong customer service and communication skills.

+ High school diploma or equivalent.

+ Ability to navigate multiple systems and learn new software quickly.

+ Proven reliability, strong attendance, and professional work history.

+ Ability to work in a metrics-driven environment.

Preferred Qualifications

+ Experience in financial services, banking, mortgage servicing, or lending environments.

+ Bilingual skills.

+ Experience working with dialer systems.

+ Familiarity with call center metrics such as QA, CSAT, First Call Resolution, and Adherence.

Training & Schedule

Mandatory Onsite Training

+ Monday-Friday

+ 8:00 AM - 5:00 PM

+ Three weeks in length

+ Attendance is required for all training days

Why Join Us?

+ Opportunity to enter and grow within the mortgage industry.

+ Strong promote-from-within culture.

+ Career advancement opportunities into leadership and operational roles.

+ Modern, collaborative contact center environment.

+ Dedicated workstation and comprehensive training.

+ Monthly incentive program with bonus potential of up to $500 per month based on performance and attendance.

Compensation & Benefits

+ $19.50/hr

+ $20.50/hr for qualified bilingual representatives

+ Medical, dental, and vision coverage

+ 401(k) with pre-tax and Roth options

+ Life insurance

+ Short and long-term disability

+ Health Savings Account (HSA)

+ Employee Assistance Program

+ Paid time off and other applicable benefits

If you're a dependable customer service professional who enjoys helping others and wants a career with growth potential, we'd love to hear from you. Apply today!

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $19.50 - $20.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Final date to receive applications

This position is anticipated to close on Oct 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology…