Commercial Collections Representative - Onsite
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Work Location:
This is an onsite position at our Phoenix office.
Compensation: $15 per/hour based on experience
Training
Schedule:
2 Weeks Training/4 Weeks Nesting Monday-Friday 8A-5P
Production
Schedule:
After training and nesting - the production schedule is 8am-5pm 4 days a week and 10am-7pm 1 day a week
Build Your Future! Come join our thriving team as a Onsite Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.
Qualifications- High School diploma or equivalent
- 3 plus years of B2B collections experience
- Previous skip tracing experience
- FDCPA knowledge
- Professional phone etiquette and solid negotiating skills
- Positive attitude and strong customer service aptitude
- Ability to problem solve and multitask
- Willingness to maintain confidentiality
- Ability to exchange accurate information effectively over the phone
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
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