Special Ops Client Specialist
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-10-12
Listing for:
180 Medical, Inc
Full Time
position Listed on 2026-10-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
- Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Remote Customer Service:
Providing customer service and support via phone, online chat, or text including: - Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service:
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: - Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center
- Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. May require the following proficiency:
- Works under limited supervision for routine situations.
- Provides assistance and training to lower level employees.
- Problems typically are not routine and require analysis to understand.
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