Customer Service and Telesales Associate

The Fixture Zone (TFZ) is a family-owned distributor specializing in retail fixtures and point-of-purchase solutions. We pride ourselves on delivering quality products and personalized service to our customers.

TFZ is expanding and seeking a passionate Inside CSR and Telesales Associate to join our team. If you excel in customer service and outbound calling, this role is perfect for you!

Key Responsibilities:

• Make and receive calls to promote and sell our products and services.
• Respond to customer inquiries using standard scripts or talking points.
• Process customer requests efficiently.
• Work Monday through Friday, 8:00 a.m. to 4:30 p.m. (No weekends).
• Provide detailed information about our products and services.
• Conduct follow-up communications with existing customer accounts.
• Draft quotes and process purchase orders.
• Confirm stock and lead times with vendors.
• Resolve customer issues, escalating issues when necessary.
• Process customer payments and refunds.
• Collaborate with team members and other departments to ensure excellent communication, team morale, customer satisfaction, and loyalty.

Qualifications:

• Minimum of 1-2 years’ experience in a call center sales environment.
• Proficiency in customer service software (Big Commerce, MAS
  90/Sage 100, Monday, or similar systems).
• Ability to work under pressure and prioritize multiple tasks.
• Strong independent and team-working skills.
• Excellent listening and problem-solving abilities.
• Commitment to understanding customer needs and making product recommendations.

Benefits:

• Hourly salary ranges from $19.00 to $22.00 depending on experience.
• Become eligible for medical benefits after 90 days of service, designed to meet the needs of you and your family.
• Earn 40 hours of sick leave after your first 90 days of service, ensuring you have the time you need to recover and stay healthy.
• Enjoy 40 hours of vacation after completing 12 months of service, giving you the opportunity to relax and recharge.
• Benefit from 7 paid holidays throughout the year, allowing you to celebrate and spend time with loved one, eligible after 90 days of service.
• Take advantage of paid parental leave to support you during the important moments of welcoming a new family member.
• Receive paid bereavement leave to help you through difficult times and honor the memory of loved ones.
• Get paid jury duty leave, so you can fulfill your civic responsibilities without financial stress.
• Contribute to your future with up to a 4% match to your 401K when you contribute 5%, helping you build a secure retirement.
• Further, your education with tuition reimbursement, supporting your professional growth and development.