Weekend Receptionist

Avista Senior Living at The Stratford has a remarkable opportunity for an exceptional, responsible WEEKEND RECEPTIONIST to manage the busy Front Desk of our beautiful community in Phoenix, AZ.The Receptionist is responsible for facilitating resident and guest enjoyment by providing information and assistance in response to a wide variety of requests.

We are searching for an outstanding individual with excellent customer service skills. You must be able to multi-task and love to work in a “fast-paced” and “positive” work environment. This vibrant receptionist will be focused on customer service and one who truly enjoys interacting with seniors. Please be responsible/dependable, goal-driven and an autonomous self-starter with an entrepreneurial passion and drive to reach the pinnacle of success.

Duties & Responsibilities:

Provide exceptional customer service

Answer telephones, direct calls to appropriate individuals in a timely, clear, concise, and professional manner

Monitor the Emergency Alert System and immediately respond to every call Effectively manage business center and process incoming and outgoing mail Maintain a safe and secure environment, follow established safety standards

Encourage teamwork through cooperative interactions with co-workers and other departments

Keep front lobby area and front desk clean and organized; etc.

Direct emergency personnel to emergency location and be contact person in case of emergency

Document in the logbook any significant incidents

Maintain visitor sign in/out book, reservation book for guest rooms, and completes maintenance work orders

Qualifications:

Experience in customer service is highly desired

Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Microsoft and computer knowledge

The last thing we need you to bring is your ideas, creativity, enthusiasm and high standards for resident care