More jobs:
Customer Service
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-10-19
Listing for:
Fairytale Brownies, Inc.
Full Time
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Sales
Bilingual
Job Description & How to Apply Below
- Make outbound calls to existing and new customers to retain relationships, offer services, promote specials, and grow business
- Meet or exceed Sales Stage campaign goals identified and outlined in review and planning sessions
- Professional & enthusiastic commitment to providing excellent customer service and customer experiences, always representing FTB in a positive, professional manner
- Answer incoming order/sales calls
- Answer incoming Chats through the website
- Resolving customer issues as needed
- Prepare quotes and as appropriate, solicit prepayment advantages
- Take ownership for orders throughout the entire order process, including any necessary follow-up
- Respond to customer emails and faxes in a timely and professional manner
- Process and proof orders for accuracy
- Maintain and contribute to a collaborative, team-oriented environment
- Perform necessary administrative work to maintain an organized and functional customer service department
- Adhere to shift, break and lunch schedules as assigned
- Assist other departments as/when needed
- Perform all the above duties to the best of one’s ability, and with the utmost integrity, honesty and efficiency
- Call center/Customer Service experience (Minimum 1 year)
- IB/OB Sales experience
- Highly dependable and punctual
- Excellent verbal and written communication skills, strong telephone skills
- Accurate typing, spelling and grammar skills
- Basic PC skills in a windows environment, working knowledge of Microsoft Outlook, Word and Excel
- Flexible to work additional hours as needed, including Saturdays and Sundays as needed
- Employee Discount
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