Escalations Specialist — Hybrid, Impact & Growth
Listed on 2026-10-19
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual
Prosper Marketplace is seeking an Escalations Specialist to resolve complex borrower complaints and investigate service failures across multiple systems. You will manage Zendesk queues, handle supervisor-level transfers, and perform complex loan modifications tasks to de-escalate and resolve issues.
The role emphasizes exceptional customer service, data-driven problem solving, and collaboration with frontline teams in a hybrid environment. Challenging yet rewarding work with growth opportunities.
The following opening is for a Escalations Specialist — Hybrid, Impact & Growth with Prosper Marketplace.
Full responsibilities and requirements are described in the listing above.
Learn more about the Escalations Specialist — Hybrid, Impact & Growth role in the description above.
We appreciate your interest in this position.
Join Prosper Marketplace and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).