Escalations Specialist: Borrower Resolution Pro
Listed on 2026-10-19
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Customer Service/HelpDesk
Banking & Finance, Customer Service Rep
Prosper is seeking an Escalations Specialist in the Phoenix, AZ area to resolve complex borrower complaints by investigating service failures and synthesizing data across multiple systems. The role focuses on de-escalation and creative resolution beyond frontline support.
You will manage Zendesk queues, handle supervisor-level call transfers, and process complex loan modification tasks within several systems, operating on a hybrid schedule with two in-office days (Wed & Thu).
Step into the Escalations Specialist:
Borrower Resolution Pro role at Prosper in Phoenix, AZ, United States and grow with us.
We would love to welcome a new Escalations Specialist:
Borrower Resolution Pro to our group in Phoenix, AZ, United States.
For the Escalations Specialist:
Borrower Resolution Pro position at Prosper, we are reviewing applications now.
Please review the full job details above before applying.
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