Seasonal Customer Service Assistant

• Follows up with Fed Ex on address corrections.
• Serves as the point of contact for the Shipping Team.
• Confirms orders by phone and email, logs orders, and obtains missing order information.
• Processes and proofs all orders, including importing and processing internet orders and orders from the outsourced call center.
• Responds to messages on the customer service voicemail system, as well as all service faxes, emails, letters, and correspondence.
• Troubleshoots customer problems and special requests, including tracking packages, faxing or mailing invoices, reships, and quality follow-up calls.
• Performs customer callbacks for declined credit cards and completes any necessary follow-up.
• Maintains and updates the customer database by entering new customer information, catalog requests, mailing lists, and email addresses.
• Requires accurate typing, spelling, and grammar skills.
• Sorts all incoming mail and distributes it to the appropriate mailboxes.
• Performs necessary administrative work to maintain an organized and functional customer service center, including invoicing, faxing, quote preparation, filing, stocking, special projects, and document shredding.
• Contributes to maintaining a safe work environment at all times.
• Contributes to the team effort by assisting in other departments as needed.
• Performs all duties to the best of one's ability and with the utmost integrity, honesty, and efficiency.

• Responds to service emails and Bizrate.
• Follows up with Fed Ex on address corrections.
• Serves as the point of contact for the Shipping Team.
• Confirms orders by phone and email, logs orders, and obtains missing order information.
• Performs data entry.
• Processes and proofs all orders, including importing and processing internet orders and orders from the outsourced call center.
• Responds to messages on the customer service voicemail system, as well as all service faxes, emails, letters, and correspondence.
• Troubleshoots customer problems and special requests, including tracking packages, faxing or mailing invoices, reships, and quality follow-up calls.
• Performs customer callbacks for declined credit cards and completes any necessary follow-up.
• Maintains and updates the customer database by entering new customer information, catalog requests, mailing lists, and email addresses.
• Requires accurate typing, spelling, and grammar skills.
• Sorts all incoming mail and distributes it to the appropriate mailboxes.
• Performs necessary administrative work to maintain an organized and functional customer service center, including invoicing, faxing, quote preparation, filing, stocking, special projects, and document shredding.
• Contributes to maintaining a safe work environment at all times.
• Contributes to the team effort by assisting in other departments as needed.
• Performs all duties to the best of one's ability and with the utmost integrity, honesty, and efficiency.

• Minimum one year of customer service experience, with clear verbal communication and excellent written communication skills.
• Strong phone skills.
• Professional and enthusiastic interest in providing excellent customer service.
• Basic PC skills in a Windows environment.
• Flexibility to work additional hours as needed.
• Ability to work in a collaborative, team-oriented environment.

Fairytale Brownies is an Equal Opportunity Employer

Fairytale Brownies is an Equal Opportunity Employer

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