More jobs:
Bilingual Customer Service
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-10-24
Listing for:
Cala Sourcing Solutions LLC
Full Time
position Listed on 2026-10-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Location: Phoenix, AZ
REMOTE ROLE (must live in the greater Phoenix area - 1 hour from Phoenix)
Pay: $20/hour
Schedule: Monday–Friday, flexible between 7:45 AM–5:15 PM
Training: 3 weeks, 8:30 AM–5:00 PM
Requirement: Background check
- Handle high-volume inbound calls related to individual and business tax inquiries
- Resolve Tier 1 issues and review taxpayer accounts
- Verify, gather, and update customer information across multiple systems
- Educate customers on online tools and current tax policies
- Submit payment arrangement requests and document all actions
- Meet performance metrics and participate in team activities
- 1+ year in each of the last two roles within a fast-paced call center
- Experience in finance, banking, insurance, or telecommunications (non-technical support)
- Strong multitasking, communication, and problem-solving skills
- Basic math proficiency and working knowledge of MS Word, Excel, and Google Workspace
- Organized, goal-oriented, and customer-focused
High school diploma or equivalent (Associate’s degree preferred)
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