FINRA Certified - Call Center Representative

• Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation.
• Research and resolve client requests efficiently while maintaining high service standards and compliance requirements.
• Perform account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records.
• Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs).
• Conduct data entry and document matching to maintain accurate and up-to-date customer account information.
• Collaborate with team members, management, and customers to resolve service issues and improve the customer experience.
• Support escalation management and service recovery activities, including research and resolution for complex client cases.
• Assist with Voice of the Customer (VOC) feedback reviews and remediation actions when necessary.
• Contribute to continuous improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service quality.
• Support supervisors with daily operational activities, including training or mentoring less experienced team members.
• Participate in Quality Assurance (QA) reviews, particularly for FINRA-regulated transactions involving products with variable investment features.

• High school diploma or GED (required).
• Minimum 2 years of customer service experience in a call center environment.
• Life insurance experience is required.
• Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required.
• FINRA Series 6, 7 or SIE license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing).

• Experience working across multiple organizational teams and stakeholders.
• Familiarity with contact center technology, including phone systems, help desk software, and document processing tools.
• Strong analytical and problem‑solving skills.
• Excellent communication and customer engagement skills.
• Ability to work independently and manage multiple priorities.
• Lean or Six Sigma certification or experience is a plus.

Standard work schedule:
Monday – Friday, between 7:00 AM and 8:00 PM CST (8-hour shifts)

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract‑specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $54,600.

Full‑time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information,…