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Global VP, Customer Success & AI

Job in Phoenix, Maricopa County, Arizona, 85001, USA
Listing for: SheerID Inc.
Full Time position
Listed on 2026-11-01
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Success Management
  • Management
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 250000 - 380000 USD Yearly USD 250000.00 380000.00 YEAR
Job Description & How to Apply Below
Position: Global VP, Customer Success & AI Growth

SheerID Inc. seeks a VP of Customer Success to drive gross and net retention across enterprise accounts, leading a global team and owning retention and expansion targets.

You will shape strategy, deliver high-touch, consultative engagement, and ensure customer health and long-term value. The ideal candidate has 8+ years in enterprise SaaS CS leadership, a track record of >90% GRR and 115% NRR, and experience using AI tools to boost forecasting, playbooks, and productivity.

Step into the Global VP, Customer Success & AI Growth role at SheerID Inc. in United States and grow with us.

This is a genuine opportunity to take on the Global VP, Customer Success & AI Growth role at SheerID Inc.

As a Global VP, Customer Success & AI Growth, you will play an important part at SheerID Inc. in United States.

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