Finnish Speaking Online Shopping Advisor

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is proud to present an exciting opportunity for a Finnish Speaking Online Shopping Advisor. If you are enthusiastic about customer service and have a love for online shopping, this position is an excellent fit. As an Online Shopping Advisor, you will provide exceptional support to Finnish-speaking customers, guiding them through their shopping experience to ensure satisfaction.

• Assist Finnish-speaking customers via chat, email, and phone with their online shopping queries.
• Deliver detailed product information and personalized recommendations to enhance the customer experience.
• Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.
• Understand customer needs and provide tailored solutions to improve satisfaction.
• Keep abreast of product knowledge, promotions, and company policies to provide accurate information.
• Document customer interactions thoroughly for follow-up and quality assurance.
• Work collaboratively with team members and other departments to resolve customer issues.

Requirements

• Fluency in Finnish and English, with strong verbal and written communication skills.
• Experience in customer service, particularly in an online retail or e-commerce context.
• A passion for e-commerce and an understanding of online shopping preferences.
• Able to build rapport with customers and provide effective and empathetic support.
• Familiarity with customer service technologies and e-commerce platforms.
• Excellent organizational skills, capable of multitasking and managing various inquiries efficiently.
• A positive, team-oriented attitude with a commitment to exceeding customer expectations.

Benefits