Energy Advisor - Customer Care Agent

# Energy Advisor - Customer Care Agent
** AdNet Account Net, Inc.*
* • United Statesa day ago Remote Full-time 16–16.5 USDCustomer-Care-Agent Customer-Service Energy-Advisor Call-Center-Representative Technical-Support-Specialist Customer-Advisor Energy-Customer-Support Energy-Customer-Service Ad Net /Account Net, Inc. is a WOSB, MBE and WBE owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.

Job Title:

Energy Efficiency Customer Care Agent

Job Description:

Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. There are three (3) shifts for this position:8:30am EST to 5:30pm EST9:00am EST to 6:00pm EST
10:00am EST to 7:00pm EST

Key Responsibilities:

Process energy incentive applications, reviewing for eligibility.

Provide inbound and outbound support to applicants and program participants via phone and online chat Perform back-office processing in support of utility clients and their customers

Achieve daily, weekly, and monthly performance metrics and quality standards

Maintain confidentiality of client and customer information

Perform data-intensive tasks accurately while meeting deadlines

Adapt quickly to process changes and contribute to team problem-solving efforts

Qualifications &

Skills Required:

Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
Strong data entry skills and attention to detail; ability to type 45–50 WPM Excellent analytical, writing, and communication skills

Ability to collaborate effectively with internal staff, clients, and vendors

Strong problem-solving skills and the ability to analyze situations and recommend solutions

Flexible and adaptable, able to handle multiple priorities in a fast-paced environment

Positive attitude, high energy, and enthusiasm for helping program participants

Ability to work independently and in a team environment

High school diploma or GEDExcel and database navigation skills are required

Preferred Experience:

Experience in application processing, customer service, and a fast-paced environment

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.

Salary: $16.00 – $16.50 / hour Originally posted on Himalayas