Portuguese Speaking Fitbit Products Support Specialist - Sofia, Bulgaria

at Mercier Consultancy Group

Portuguese Speaking Fitbit Products Support Specialist

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading brands across the continent. We take pride in our ability to match skilled professionals with career-defining opportunities that offer international growth and professional prestige.

We are currently seeking a motivated professional for a Portuguese Speaking Fitbit Products Support Specialist position in Bulgaria to join a global leader in the fitness and wellness sector. This is a unique opportunity to combine your language skills with a passion for health technology, assisting customers in optimizing their fitness journeys within one of the most exciting Portuguese-speaking jobs currently available in the Balkans.

• Provide world-class support for Fitbit users in Portuguese, focusing on fitness and wellness device troubleshooting.
• Assist customers with the synchronization of wearable technology and integration with the Fitbit health platform.
• Guide users through personalized health and wellness goal settings, fostering an engaging brand experience.
• Maintain high levels of customer satisfaction by delivering precise, technical, and empathetic product guidance.
• Collaborate with international teams to ensure industry-standard service levels are exceeded daily.
• Identify trends in customer feedback to contribute to the continuous improvement of fitness tracking technology.
• Manage user inquiries through multiple channels while maintaining a deep understanding of wellness-focused hardware.

• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to communicate within our international office environment.
• A genuine passion for the fitness and wellness industry and wearable technology.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Eligibility to work in the EU; valid EU passport or work permit required.

• Competitive Monthly Salary
• Fully Paid Training on the latest Fitness & Wellness products
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay)
• Monthly Performance Bonus linked to service quality
• Modern, vibrant office environment in Sofia, one of the top hubs for jobs in Bulgaria
• International career development opportunities

Sofia is an incredible city that offers a perfect blend of rich history, modern amenities, and a thriving social scene. Choosing one of our Portuguese-speaking jobs here allows you to enjoy a favorable cost of living while exploring the stunning mountains and urban culture that make Bulgaria a hidden gem in Europe. With its pleasant four-season weather and hospitable culture, life in Bulgaria provides a fantastic backdrop for your international career journey.

Relocating to Bulgaria is a seamless experience with our support, as we ensure you settle into your new home comfortably. From world-class dining to a vibrant nightlife, Bulgaria caters to every lifestyle preference. We invite you to join a diverse community of professionals and discover why so many people are choosing Bulgaria as their next career destination.