Banking Customer Experience Specialist — Inbound Calls
Listed on 2026-11-04
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Customer Service/HelpDesk
Banking & Finance, Customer Service Rep, Call Center / Support, Customer Success Management
UMB Bank is seeking a Consumer Services Specialist in Phoenix to handle inbound calls and deliver an unparalleled customer experience. You will assist customers with banking questions, access multiple systems to retrieve account information, and look for cross-sell opportunities.
Training is provided, with performance measured by call quality and cross-sell success. Typical shifts run M-F 7am-8pm CT and Saturdays 8am-5pm CT; flexibility across shifts is required.
The following opening is for a Banking Customer Experience Specialist — Inbound Calls with UMB Bank.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Phoenix, AZ, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 36.000 - 48.000.
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