Pharmacy Customer Service Specialist

Pharmacy Customer Service Specialist

Phar Merica is hiring full-time Pharmacy Customer Service Specialists in Phoenix, AZ! As a Pharmacy Customer Service Specialist you will serve as a key connection between the pharmacy, facilities, providers, and healthcare teams. You'll answer questions, coordinate refill and delivery requests, gather patient information, assist with provider communications, and help resolve issues in a timely and professional manner.

Candidate must be willing to obtain a Pharmacy Trainee registration with Arizona's Board of Pharmacy prior to their start date. Work Location (100% Onsite) 8826 N 23rd Ave, Suite C-3, Phoenix, AZ 85021 Training

Schedule:

Monday – Friday 11:00am – 7:30pm Benefits & Perks You'll Love Health, Dental, Vision & Life Insurance – Comprehensive coverage Company‑Paid Short & Long‑Term Disability – Peace of mind guaranteed Flexible Schedules & Paid Time Off – Because balance matters Tuition Reimbursement – We invest in your growth Employee Discount Program & Daily Pay – Perks you can use every day License Fee Reimbursement – We've got your pharmacy tech license fees covered 401(k) Plan – Invest in your future Pet Insurance – Care for your furry family members

Why Phar Merica? At Phar Merica, you'll join a team that values diversity, fosters work‑life balance, and contributes to stronger communities. If you're passionate about service excellence and looking to make a real difference, we'd be excited to welcome you into the Phar Merica family!

This position will be posted for a minimum of 7 business days.

Our Customer Service Specialist coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner. This person will:

• Answer all incoming contact center calls within defined response time standards
• Document call details accurately in accordance with standard operating procedures
• Provide information on products, services, retail locations, and service line inquiries based on customer needs
• Meet established quality assurance standards and performance metrics
• Resolve customer complaints and support problem-solving to achieve satisfactory outcomes
• Process orders, route calls to appropriate resources, and follow up as necessary
• Maintain flexibility to support varying duties and operational needs

• High School diploma or equivalent and two (2) years of call center experience, or two (2) years of related experience including at least six (6) months in a fast-paced environment
• Associate's degree or higher and one (1) year of call center experience, or equivalent experience
• Experience in customer-facing roles within home care, healthcare, financial services, insurance, claims, billing, or call center environments preferred

• Strong customer service orientation
• Effective verbal and written communication skills
• Active listening skills and ability to remain composed under pressure
• Attention to detail and organizational skills
• Ability to manage multiple tasks and meet performance expectations
• Problem-solving and conflict resolution skill
• Ability to adapt to changing priorities and varying schedules
• Knowledge of medical terminology, claims, and accounts receivable preferred