Senior Customer Success SME – AI & Scholarly Data
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Customer Service/HelpDesk
Job Description & How to Apply Below
Elsevier seeks a Senior Subject Matter Expert (SME) to provide advanced product and domain expertise, advise institutions, and drive adoption of Elsevier solutions across post-sales journeys. You will partner with CSMs, Sales, and customers to embed solutions into institutional workflows, addressing complex use cases and ensuring measurable outcomes.
The role requires strong analytics, knowledge of bibliometrics and scholarly publishing, and the ability to influence across product, sales, and
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Position Requirements
10+ Years work experience(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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