Field Coordination Specialist

Asset Watch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Field Coordination team serves as the central hub between customers, field technicians, and internal teams—ensuring work is scheduled, supported, and executed seamlessly. They proactively manage incoming requests, troubleshoot issues in real time, and coordinate across stakeholders to deliver a consistent, world-class customer experience. Through strong communication and operational oversight, they help keep field operations running efficiently while anticipating and resolving challenges before they impact the customer.

You want to be an integral part of creating the future of condition-based monitoring with industrial manufacturers

You pride yourself on delivering the absolute best customer experience possible

You are comfortable working autonomously, in a fully remote environment, through daily tasks and challenges

You have a start-up mindset and an ardent desire to help build a great company from the early stages

You are the epitome of a team player who communicates and collaborates with other team members and divisions fluidly

You are an eternal optimist and know that every issue is an opportunity to show how great our customer support process is

You know that Han shot first in the bar scene in Star Wars

You possess great empathy and can solve customer problems with speed and precision when problems arise

You are obsessed with our customers and creating a world class customer experience

You have a growth mindset and is not happy with the status quo or doing the same thing day in and day out

You know that great things can be accomplished when intelligent, passionate people work together toward a common goal

You have no problem jumping into support the team wherever that may be, regardless of defined role

• Rapidly respond to and address field technician concerns as they arise
• Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges
• Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack
• Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience
• Build a strong, trusting relationship with internal stakeholders through fluid and timely communication
• Identify opportunities to proactively address potential challenges
• Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
• Assist our Field Service Team via timely confirmation of on-site visits and facility reviews
• Schedule and confirm work orders for the Field Service Team. Work with our Partner organizations to fulfill a seamless experience for their customers
• Respond to inventory concerns raised by our supply chain team to account for hardware
• Other responsibilities as directed by the Field Coordination Manager

• Some form of technical support or equivalent experience
• 2-5 years of customer service interaction in a startup environment
• Experience with CRM platforms (Salesforce proficiency required)
• Ability to use remote communication tools to interact and add…