Temporary Training Coordinator; Part-Time

ALTA Language Services is the only 100% employee‑owned company in our field. As employee owners, we work hard and go beyond words to perform each and every task with integrity and a passion to stay innovative. We share three core values that guide our work:

ALTA Language Services is the only 100% employee‑owned company in our field. As employee owners, we work hard and go beyond words to perform each and every task with integrity and a passion to stay innovative. We share three core values that guide our work:
be kind, be resourceful, and get it done
. We’re a diverse group of smart, creative people who love our work and what we learn about other languages, countries, and cultures. We offer a flexible work environment that allows us to work remotely from anywhere in the US and competitive benefits, including healthcare and company stock. ALTA participates in E-Verify.

The Training Coordinator is responsible for communications, sales, student inquiries, online training events, and administrative tasks as assigned. This is a temporary position supporting our Training team, expected to begin November 2026 and last through approximately March
2027. This position is part‑time, Monday through Friday, with a maximum of 29 hours per week. Hours are not guaranteed.

• Answers training inquiries both telephonically and via email.
• Promotes and sells online course offerings.
• Provides a timely response to student requests for technical or general support.
• Troubleshoots common student issues related to course access, enrollment, course progress, completion, certificates, and other LMS functionality.
• Monitors social media accounts to ensure timely response to any inquiries or questions from potential students, current students, and alumni.
• Supports corporate client onboarding, enrollment, and progress tracking, including setting up client access in the Student Journey Management tool.

• Assists Customer Operations Manager in coordinating and scheduling coaching services for online students.
• Maintains coach schedules in Scheduler and Zoom and sends timesheet reminders to coaches.

• Assists in enrolling customers in courses.
• Assigns exams and pretests in the testing portal, maintains the test results spreadsheet tracking pass/fail outcomes, and issues certificates.
• Assists Customer Operations Manager with LMS management, including routine course and student administration, troubleshooting, and uploading recorded content for live weekly sessions.
• Course Logistics:
  Coordinates the logistics of online training courses. Serves as liaison between ALTA and trainers, coaches and clients for logistical event needs.

• Uses AI tools to draft communications, summarize inquiries, create documentation, and troubleshoot issues, reviewing all output for accuracy and tone.
• Identifies repetitive tasks and recommends or builds automations (e.g., enrollment reminders, timesheet reminders, follow‑up emails) to improve efficiency.
• Maintains accurate data across systems (LMS, ERP, testing portal, Student Journey Management tool, Notion) to support automated reporting and tracking.
• Follows ALTA guidelines for responsible AI use, including protecting student and client personal information.

Other duties as assigned.

• Impeccable Customer Service
• Excellent organization and time management
• A “big picture” mentality
• Project Management
• Ability to multi‑task with precision
• Ability to work well with diverse populations and accents
• Keen attention to detail
• Innovation and creativity
• Eagerness to grow and learn
• Strong technical aptitude; learns new software systems…