Call Center Customer Service Representative – Automotive

Call Center Customer Service Representative - Automotive

Cactus Jack's Auto | National Customer Service Center

• Location: 2440 W. Camelback Road, Phoenix, AZ (100% On-Site)

• Job Type: Full-time

• Pay: $19-$21 per hour (Based on experience)

Join Our Growing Team!

At Cactus Jack's Auto, exceptional customer care doesn't stop when a driver leaves the lot. We are expanding our National Customer Service Center in Phoenix and looking for friendly, dependable, and highly motivated individuals to join our family!

Our team supports automotive service and warranty operations across Arizona and Texas-helping customers navigate vehicle repairs, schedule appointments, and resolve service concerns with ease.

No automotive experience? No problem! We provide full, paid training to teach you everything you need to know to be successful.

• Deliver Five-Star Phone Service: Answer incoming customer calls with energy, empathy, and professional phone etiquette.

• Research & Data Entry: Look up, verify, and input warranty information in real-time while actively conversing with the customer.

• Problem-Solve: Assist customers with service appointments, repair updates, and complex warranty questions.

• Master Our Systems: Seamlessly navigate between multiple computer screens, customer databases, and software programs while assisting callers.

• Bridge the Communication: Partner directly with our regional service centers to gather updates and resolve customer concerns quickly.

• Follow Through: Take ownership of outstanding requests to ensure customers receive timely updates.

• Real-Time Multitasking: The ability to listen actively, research warranty data, and accurately type notes simultaneously while on a call.

• Strong Computer
  
  Skills:
  
  Comfort using dual monitors, navigating typing-heavy software, and managing multiple database tabs efficiently.

• Professional Phone Etiquette: Excellent tone, clear articulation, and the ability to project warmth and helpfulness over the phone.

• The Right Attitude: A friendly personality with a genuine passion for helping people.

• Rock-Solid Reliability: Punctuality, strong work ethic, and dependable attendance are a must.

• Experience: Previous customer service, call center, or retail experience is a plus, but not required. Automotive knowledge is helpful, but we will fully train the right person!

We aren't just building a call center- we are building a community. At Cactus Jack's, you will enjoy a supportive environment where teamwork, accountability, and customer care actually matter.

• Structured, hands-on training to set you up for success.

• Clear paths for professional growth and skill development.

• A stable, thriving company culture where your hard work is recognized.

If you are dependable, love helping people, and want to grow with an industry leader, we want to meet you!