Customer Service Representative

Customer Service Representative USA (contract)

Shyft Off connects independent customer service professionals with opportunities to support leading brands across industries like healthcare, financial services, insurance, retail, and technology.

As an independent agent on the Shyft Off platform, you'll have opportunities to help customers answer questions, resolve issues, and deliver exceptional service, all from the comfort of your home.

Compensation: $14–$20 per hour, depending on the program and applicable compensation structure.

• Choose your own schedule:
  Select available shifts in 30-minute increments. Accept opportunities that fit your life, with no minimum hour commitments.
• 100% remote:
  Provide customer service from home, without a commute or traditional office schedule.
• Competitive earnings:
  Access opportunities with competitive, program-specific compensation rates disclosed before you commit.
• Weekly payments:
  Get paid weekly for completed services, subject to program terms.
• Multiple opportunities:
  Explore customer service programs across a variety of industries based on your qualifications and availability.
• Priority Boarding:
  Top-performing, reliable agents receive priority access to available shifts, helping maximize their earning opportunities.
• Work on your terms:
  Operate as a 1099 independent contractor with the freedom to choose which opportunities you accept.

We're looking for dependable, customer-focused independent professionals who take pride in delivering great service.

• 3+ years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities, empathy, and active listening skills.
• Ability to fulfill accepted service commitments and meet client quality standards.
• Comfortable navigating multiple computer systems and learning new technology.
• Modern computer, USB headset, and reliable hard-wired internet connection (25 Mbps minimum).
• Quiet, professional workspace suitable for customer calls.
• Ability to complete program-specific qualifications, certifications, and onboarding requirements.

Remote, United States only. Eligibility is limited to Shyft Off-approved states.