Dental Billing & A​/R Specialist - Revenue Cycle Management; RCM

Location: Central Support Center – Phoenix, AZ (100% On-Site)

Position Type: Full-Time

Schedule: Monday – Friday (7:00 AM – 4:00 PM OR 8:00 AM – 5:00 PM)

Pay Rate: $20.00 – $28.00 / hour (Hourly, commensurate with experience)

Practice/Department: ADC Central Support – RCM Insurance A/R Department

At American Dental Companies (ADC), we empower premier dental practices across the nation-including Alaska, Arizona, California, Colorado, Florida, Georgia, Idaho, Maryland, Minnesota, New Mexico, Pennsylvania, Texas, Utah, Washington, and Wyoming-to deliver exceptional, patient-centered care. By providing world-class administrative, operational, and financial support, ADC allows dental teams to focus on what matters most: clinical excellence and outstanding patient experiences.

Headquartered at our Central Support Center in Phoenix, our Revenue Cycle Management (RCM) team acts as the financial engine behind our rapidly expanding network of partner practices. When you join ADC, you aren't just managing insurance claims-you are becoming part of an engaging, on-site team that values operational precision, collaborative culture, and professional growth.

We are seeking an experienced and analytical Dental Insurance A/R Specialist to join our Central Support RCM team on-site in Phoenix, AZ. In this pivotal role, you will manage assigned dental insurance accounts receivable, resolve complex claim denials, and ensure timely reimbursement across our nationwide practice network.

Working directly under the RCM AR Department Manager, you will serve as the bridge between insurance carriers, internal departments (payment posting, credentialing, verification), and practice operations. If you have a sharp eye for detail, a deep understanding of dental insurance processes, and a passion for resolving reimbursement challenges in an energetic, team-oriented office environment, this is your opportunity to elevate your career with a premier dental support group!

• Claim Follow-Up & Denial Management:

  • Review Explanation of Benefits (EOB) and Electronic Remittance Advice (ERA) to identify unpaid, underpaid, or denied claims.

  • Investigate denial reasons and submit formal appeals, reconsiderations, and corrected claims within strict payer deadlines.

  • Monitor and respond promptly to practice and payer inquiries via Teams, email, and fax.

• Accounts Receivable Recovery & Optimization:

  • Utilize aged A/R reports to track, follow up on, and resolve insurance claims outstanding over 45 days.

  • Track and reconcile held vouchers, unbilled vouchers, and contractual adjustments.

  • Identify and report recurring denial trends or systemic billing issues to RCM leadership.

• Payer & Practice Coordination:

  • Build and maintain productive relationships with assigned insurance carriers, provider representatives, and internal support departments.

  • Serve as a trusted resource for practice leadership and operational staff regarding insurance claim status and reimbursement inquiries.

• Compliance & Quality Assurance:

  • Maintain strict adherence to HIPAA guidelines, payer regulations, and company policies.

  • Accurately document all account notes and claim follow-up activity in practice management software.

Requirements:

• Minimum of 18 months of hands-on Dental Billing and Collections / Insurance A/R experience (REQUIRED).

• Ability to work 100% on-site at our Central Support Center in Phoenix, AZ.

• Strong, foundational knowledge of dental insurance processes, claim adjudication, CDT coding, and payer requirements.

• High School Diploma or GED equivalent.

• Proven ability to interpret EOBs, ERAs, contractual adjustments, and…