University Appeals Administrator

University Appeals Administrator

Grand Canyon University is one of Arizona’s leading institutions of higher learning. The university is located in the Valley of the Sun in the heart of Phoenix, Arizona, and is a regionally accredited, private, nondenominational Christian University.

Location: Main Campus, 33rd and Camelback

• Communicate with Deans, Faculty, and Staff regarding University policies.
• Ensure protection of student records in accordance with FERPA.
• Compile and analyze metrics to improve University policies and processes.
• Research and investigate student appeals, and other issues, as related to University policies.
• Mediate the Appeal Decision Board to ensure compliance with university policies and procedures.
• Facilitate decisions to ensure appeals are resolved within the 15-day timeline per the University Policy Handbook.
• Ensure all correspondence with accrediting bodies is documented and cataloged, assuring that the university remains in compliance with these bodies.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
• Other duties as assigned.

• Bachelor’s degree required.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures.
• Demonstrate effective verbal and written communication; communicate vertically and horizontally throughout the organization; listen to others to ensure understanding; contribute meaningful information during meetings.
• Ability to work under pressure and maintain composure.
• Excellent time management skills.
• Knowledge of business acumen and align work with strategic goals.
• Must pass pre‑employment background investigation.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

• Exceptional workplace benefits including medical, dental, vision, life and disability insurance, flexible spending accounts, and a 401(k) savings plan.
• Generous time‑off plan and 11 paid holidays.
• Paid time off to volunteer in the community or at GCU-sponsored events.
• Free covered parking.
• Full‑time employees, their spouses, and dependent children receive an Education Tuition Discount Program.
• Free on‑site gyms on campus.

Entry level

Full‑time

Education and Training

Higher Education