Enrollment Advisor

Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school or need an at-home or flexible learning environment. Today, Stellar Virtual spans across three states, Arizona, Indiana, and Texas, with new states introduced each year.

Empowering Families. Unleashing Potential.

At Stellar Virtual, we are guided by five core values. These values are the pillars by which we operate all aspects of our organization.

• Kids First, Always :
  We make student-centered decisions and always do what's best for our kids.
• Respect :
  We assume the best of others and treat others the way we want to be treated.
• Create, Communicate, Collaborate :
  We create together, communicate openly, and work as a team to deliver more than we ever could individually.
• Make Your Motion Matter :
  We work deliberately, efficiently, and with a sense of purpose to achieve great results.
• Go the Extra Mile to Deliver a Stellar Customer Experience :
  We recognize that every interaction, no matter how small or unrelated it may seem, is an opportunity to build trust and goodwill with our customers.

Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our programs will enable students to thrive and unleash their full potential.

Hourly, Non-Exempt

Regular, Full-Time (12)

Yes (W2)

The Enrollment Advisor will play a vital role in guiding prospective students and their families through the enrollment process. This individual will serve as the first point of contact for inquiries, assisting with the completion of applications, providing detailed information about our program offerings, and ensuring a smooth and efficient enrollment experience for all students. The ideal candidate is a motivated, goal-oriented professional who thrives in a fast-paced environment.

They are responsible for conducting high-volume outbound outreach, managing inbound inquiries, and meeting defined conversion and quality targets.

• Assist prospective students and their families with the online enrollment process.
• Provide clear, detailed explanations of program offerings, requirements, deadlines, and enrollment steps.
• Guide families through the application process and troubleshoot any issues that may arise.
• Data Entry and Documentation:
• Accurately enter student information into the enrollment system, ensuring all documentation is complete and compliant with regulatory standards.
• Maintain and update student records as necessary, ensuring confidentiality and compliance with privacy policies.
• Collaboration with Enrollment and Support Teams:
• Work closely with the Enrollment Manager and other team members to ensure smooth processing of student applications and timely resolution of issues.
• Actively participate in mandatory and optional training sessions, workshops, and webinars to enhance job-related skills and knowledge.
• Continuously monitor and review updates in company policies, procedures, and tools to ensure compliance and efficiency in daily tasks.
• Collaborate with team members and management to identify skill gaps and areas for improvement and proactively address them through ongoing education and training initiatives.

• At least two (2) years of relevant work experience in a related position/industry is strongly preferred.
• Demonstrated experience in registration, lead generation, or a related field.
• Strong knowledge of virtual education programs and EdTech trends.
• Excellent communication and interpersonal skills.
• Ability to work independently while coordinating effectively with the team.
• Results-driven approach with a focus on meeting and exceeding goals.
• Proficiency in CRM systems, such as Salesforce, and tracking tools.

• A minimum of a high school diploma or equivalent (GED) is required.

• Competitive vacation and paid time off plans
• Comprehensive medical (HMO, HDHP, and PPO), dental, and vision plans with varying coverage for…