Specialty Admissions Counselor

Specialty Admissions Counselor page is loaded## Specialty Admissions Counselor locations: AZ Phoenix time type:
Full time posted on:
Posted Yesterday job requisition : R
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* SUMMARY:

**** The primary role of the Speciality Admissions Counselor (aka counselor) is to encourage interested students to through outreach efforts. The Counselor is responsible for communicating with interested students about the offered degree programs and to guide the interested student through the application process. The Counselor is responsible for explaining the admission process, which includes a pre-evaluation of transcripts, the payment process for all educational expenses and introducing the student to the Online Learning environment.

It is the counselor’s responsibility to ensure interested students understand the tools available to promote success and to remain as a point of contact for the student as they complete their degree. The counselor partners with Student Services Support to ensure all enrolled students are progressing academically to degree completion.

This role is not part of the university counseling job level plan. Please refer to the compensation plan guidelines for the compensation specifics.

This role is eligible to transfer into the university counseling operational roles and the tenure in this role will count towards the university counseling levels. (Refer to university counseling job expectations and compensation plan).

Note:

This role may require specific work experience or knowledge experience if handling a specific program area. This will be detailed in the job posting.
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* ESSENTIAL DUTIES and RESPONSIBILITIES:

**** Include, but not are limited to, the following:
* Contacts interested students via the telephone in a timely manner, informing them about the offered programs and requirements.
* Provides necessary steps for interested students to receive a pre-evaluation of their transcripts for any transfer credits that may apply.
* Advises interested students about the degree programs and serves as a “trusted advisor” to assist interested students in their decision-making process to begin a degree program.
* Stays up to date on policy and procedural changes, incorporating those changes into the daily operational protocol
* Determines if a partner’s offered programs will meet the interested student’s desired needs by listening, probing, recognizing and considering the partners’ degree programs.
* Appropriately directs interested students to a program that will meet the stated needs and answers any questions they may have about program requirements, transfer credits, admission guidelines, etc.
* Anticipates potential concerns of interested students and takes the appropriate action to alleviate or troubleshoot them
* Serves as the primary point of contact for the interested student in their first academic year at the University
* Clearly explains and guides students through the Online Learning platform so they can utilize the system with ease
* Accurately shares university expectations to ensure the long-term success of the interested student students
* Communicates and informs students about the available resources to assist them in progressing through the program
* Serves as a member of a graduation team
* Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner
* Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties
* Monitors student activity in the classroom and other established benchmarks to ensure academic progression
* Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
* Adheres to all regulatory compliance guidelines, such as FERPA.
* Other duties as assigned.
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* SUPERVISORY RESPONSIBILITIES:

None*
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* QUALIFICATIONS:

**** The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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* Knowledge, Skills and Abilities:

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* • Exemplary…