Student Advisor

Student Advisor

Under the general direction of the Campus Director, the Student Advisor (SA) will work to ensure the academic student success of Alliant's student population enrolled in Alliant degree or certificate programs. The SA performs a variety of academic advising and student service functions, including student outreach, course registration, degree audits, tuition payments and financial aid assistance.

The incumbent must be able to organize and plan work and be capable of handling multiple assignments, prioritizing them in a constantly changing work environment. This position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills, the ability to complete tasks with accuracy and meet deadlines and take the initiative and demonstrate the ability to effectively solve problems.

The SA will be responsible for monitoring the progression of students from admission to commencement. They will ensure open lines of communication with campus departments to proactively resolve student issues and provide exceptional customer service. The SA handles sensitive information necessitating considerable use of tact, discretion and judgment; and must exhibit a high level of professionalism.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Monitor the progression of students from admission to commencement.
• Ensure open lines of communication with campus departments to proactively resolve student issues.
• Handle sensitive information with tact, discretion, and judgment, maintaining a high level of professionalism.
• Track academic progression through Campus Nexxus or equivalent databases.
• Use independent judgement to monitor students’ academic success through ongoing outreach, advising meetings, and data analysis.
• Assist with registration, degree audits, transfer evaluation, advancement to candidacy, etc.
• Review academic progress of assigned students and develop individualized success plans.
• Assist students with tuition payments, financial aid resources, etc.; support includes proactive outreach and communication with students, including monitoring the non-financially cleared (NFC) list and attendance.
• Support New Student Orientation and Commencement.
• Maintain student records to ensure accuracy and timeliness of data.
• Provide an exceptional student experience to all students throughout the student life cycle.
• Perform other related tasks, duties and responsibilities as required, assigned or directed.

• Proficient computer skills, with Microsoft Office Suite, Campus Nexxus Student, Salesforce or other CRM software.
• Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
• Ability to work effectively as a team player; highly motivated, focused and results oriented.
• Excellent oral and written communication skills.
• Ability to exercise discretion and tact in all interpersonal contacts and to maintain confidentiality at all times.
• Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.
• Ability to be optimistic, positive and supportive in all interactions with others.
• High level of accuracy and attention to detail.

Education: Bachelor's Degree from an accredited four-year college or university. Master's Degree in College Student Personnel services preferred.

Experience: Two (2) years of professional experience in a post-secondary institution preferred.

• Medical/Prescription
• Dental
• Vision
• Health Care & Dependent Care Flexible Spending Accounts
• Voluntary Life and AD&D
• Voluntary Benefit Plans:
  Accident, Critical Illness, or Hospital Indemnity Insurance
• Legal Plan
• Transportation Spending Account
• Employee Tuition Waiver